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Answers to frequently asked
questions may be found in our
FAQ knowledge base. If you have
specific question(s), you may use one of the support plans
listed below.
Installation Support
With the purchase of ProCAD PowerStation 32, you will receive
free technical support through our
on-line helpdesk
or by phone for any installation problems for a period of
90 days from the date of purchase. We like to make sure our
customers get up and running with ProCAD PowerStation 32..
Standard Support Plan (Free to All
Registered ProCAD Users)
This support plan entitles you to:
- Receive on-going
technical support via our
on-line helpdesk.
We commit to response to all support requests within 72 hours.
- Receive
notification of maintenance releases via e-mail and free
download from our website. (Does not include upgrades)
- Present to the
developers suggestions or requests for enhancements or
modifications you would like included in new versions. (Final
decision on implementation of these requests will remain at
the discretion of the developers).
Full Support and Maintenance Plan (See
Price List)
This support plan entitles you to:
- Receive on-going
technical support via our
on-line helpdesk.
We commit to response to all support requests within 24
hours.
- You will be entitled to
incremental updates for bug fixes & enhancements using the
Automatic Software Updates via the Internet (Live Update).
- Automatic library
downloads from our FTP server over the internet using the IAC
feature of the Library Manager.
- Special discounts on
new products.
- Unlimited phone
support, and of course free program updates (shipping &
handling charges extra).
- Present to the
developers suggestions or requests for enhancements or
modifications you would like included in new versions. (Final
decision on implementation of these requests will remain at
the discretion of the developers).
Logging Support Calls
All support calls should be logged via our
on-line helpdesk.
We try to reply to all support requests within 72 hours of
receipt, excluding weekends and holidays. Customers on one of
our support plans receive priority support.
All support requests
should contain the following:
- Product and
version
- Operating system
- Exact nature of
the problem
- Steps to reproduce the
problem
To receive technical
support on ProCAD PowerStation 32, you need to have purchased
and registered ProCAD PowerStation 32, and have satisfactory
proof of purchase. Without some proof of ownership, our support
representatives will not be able to provide support.
**Only one support question and/or request per query. If you
exceed this, one or non will be answered. Please use multiple
support logs if you have more than one question and/or
request.**
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